New Chapter Signs – Privacy Policy
Last Updated: May 6, 2026
At New Chapter Signs, we are committed to protecting your privacy and ensuring the security of the information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage our strategy, design, production, or installation services.
1. Information We Collect
We collect information that you provide directly to us during the project lifecycle, including:
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Contact Information: Name, email address, phone number, and physical billing/installation addresses.
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Project Assets: Logos, brand guidelines, high-resolution images, and design preferences you provide for your signage.
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Payment Information: Financial details required to process your 50% deposit and final balance (typically handled through secure third-party processors).
2. How We Use Your Information
We use the collected information solely to fulfill our contractual obligations to you:
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To create custom design proofs and strategy recommendations.
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To manufacture and fabricate your physical signage.
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To coordinate on-site installation and logistics.
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To communicate project updates and invoice notifications.
3. Data Sharing and Disclosure
New Chapter Signs does not sell, rent, or trade your personal information to third parties. We only share data with trusted partners necessary to complete your project:
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Wholesale Fabricators: We may share design specifications and dimensions with fabrication partners to produce your signs.
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Permit Offices: If requested, we may share project details with local municipalities to secure necessary signage permits.
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Installation Crews: We share site addresses and contact names with our installers to ensure accurate delivery.
4. Security of Design Assets
We understand that your brand assets (logos, trademarks) are valuable intellectual property. We store these files on secure servers and only retain them as needed for future re-orders or warranty references.
5. Cookies and Website Tracking
If you visit our website, we may use cookies to improve your browsing experience and analyze site traffic. This helps us understand which signage services are most relevant to our clients. You can choose to disable cookies through your browser settings.
6. Your Rights
You have the right to:
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Request a copy of the personal data we hold about you.
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Request that we correct or update any inaccurate information.
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Request the deletion of your contact information once all project and warranty obligations (90-day period) are met.
7. Changes to This Policy
New Chapter Signs reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:
New Chapter Signs: contact@newchaptersigns.com